Privacy Policy

Effective Date: May 28, 2026

LENMIS VISION SDN. BHD. ("we", "us", "our") values your privacy. This policy outlines how we collect, use, and protect your personal data in compliance with the Personal Data Protection Act (PDPA) 2010 of Malaysia.

1. Consent By using shop.lenmis.com and submitting your personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

2. Data Collection When you make a purchase or interact with shop.lenmis.com, we collect personal information including your name, email address, phone number, shipping address, billing address, and payment details.

3. Use of Personal Data We use your data to: * Process, fulfill, and manage your orders. * Communicate with you regarding your order status. * Funnel your contact information (email and phone number) into marketing and customer engagement platforms, including but not limited to Enginemailer and respond.io, to send promotional updates, newsletters, and automated marketing communications.

4. Third-Party Sharing We do not sell your personal data. We only share your data with trusted third parties necessary to operate our business: * Logistics: Delivery details are shared with our courier partners (e.g., DHL, Lalamove). * Payment Processors: Your payment data is securely processed by our designated payment gateway providers.

5. Cookies and Web Tracking We utilize web tracking technologies, including Google Analytics, Meta Pixel, and other web performance tools, to track site behavior, optimize our website, and deliver targeted advertising. Cookies help us understand how you use our site and allow us to provide a personalized experience.

6. Data Security and Retention We implement reasonable security measures to protect your personal data against unauthorized access, alteration, or destruction. We will retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights You have the right to request access to or correction of your personal data. You may also opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting our support team.