Return & Exchange Policy

Effective Date: May 28, 2026

At LENMIS Vision, we strive to ensure the quality of our eye health products, including VREW drinks and S-II Vision kits. Due to the health and consumable nature of our catalog, our return policy is strictly defined below.

1. Eligibility and Timeframe If you receive a defective, damaged, or incorrect item, you must report the issue to us within seven (7) days from the date of receiving your order. Requests made after this 7-day window will not be entertained. We do not accept returns for "change of mind."

2. Resolution Framework
Please note our strict policy regarding compensations:

• Product Replacement Only: We only offer a direct 1-to-1 replacement for the specific merchandise or product that was ordered and proven defective/damaged.
• No Direct Monetary Refunds: Under no circumstances do we process direct monetary refunds to your bank account, credit card, or e-wallet, unless the order is not delivered within the promised timeframe.
• No Store Credits: We do not issue store credits for future purchases.

Eligible Reasons for Return & Exchange:
Lenmis generally accepts:

• Item defective / damaged
• Wrong item received
• Missing items

3. Condition of Returned Items To be eligible for a replacement, the defective or incorrect item must be returned to us in its original packaging. For consumable items like VREW drinks, the packaging must not be further opened or consumed beyond what was necessary to discover the defect.

4. Return Shipping Costs If a return is necessary to facilitate the replacement process, the customer is fully responsible for covering all return shipping costs. LENMIS Vision does not cover, reimburse, or advance any return shipping fees.

5. How to Request a Replacement
To initiate a claim within the 7-day window, please follow these steps:

1. Contact our support team via email or our official support channel.
2. Provide your original order number.
3. Attach clear photographic or video evidence of the defect, damage, or incorrect item.
4. Your claim will be reviewed by our support team, and you will be notified of the outcome along with the return address and further instructions, if applicable.