Shipping & Delivery Policy

Effective Date: May 28, 2026

1. Shipping Coverage Lenmis currently offers both domestic and international shipping. Orders are fulfilled and shipped to selected countries, subject to shipping availability, courier coverage, and any applicable customs or import restrictions in the destination country.

2. Order Processing Orders may be placed online 24 hours a day, 7 days a week via shop.lenmis.com.
Orders are processed for packing and dispatch during standard business hours (Monday to Friday, excluding Malaysian public holidays).

3. Delivery Timelines and Courier Partners Once an order is successfully processed and dispatched from our facility, the estimated delivery timeline is 4 to 5 working days. We partner with reliable logistics providers, including DHL, Lalamove, and other trusted local couriers, to ensure your items arrive safely.

4. Shipping Rates Shipping fees are calculated based on the total weight, size of the package, delivery destination, and selected shipping method. The exact shipping fee will be displayed at checkout prior to payment confirmation.

Lenmis may, from time to time, offer shipping promotions, including free shipping campaigns, subject to specific terms and conditions. Any such promotions will be communicated separately on shop.lenmis.com or through official promotional materials.

5. Failed Deliveries If a delivery fails due to an incorrect address provided by the customer or if the customer is unreachable after multiple delivery attempts by the courier, the package will be returned to us. Any additional shipping costs incurred to resend the package will be borne by the customer.

6. Lost or Damaged Packages During Transit If your package is marked as delivered but you have not received it, or if it arrives severely damaged during transit, please contact our support team immediately so we can investigate the matter with our courier partners.